Your device isn't recognized by your Mac
- To connect a Magic Mouse 2 or Magic Trackpad 2 to your Mac, you can plug it in and let your Mac take care of the connection. For older wireless mice and trackpads, you'll need to enable Bluetooth and pair the mouse with the computer manually.
- This guide to the best mouse for Macs in 2020 will give you all you need to chose the ultimate mice to use with your Mac or MacBook. Because while Macs come with mice included, you may not want to use the one Apple gives you in the box – especially when it comes to doing creative work.
- The best wireless mouse for MacBook Pro that we've tested is the Apple Magic Mouse 2. It's explicitly made to work with their computers and connects via Bluetooth, eliminating the need for any dongles or USB receivers.
- Macally USB Wired Computer Mouse with 3 Button, Scroll Wheel, 5 Foot Long Corded, Compatible with Windows PC, Apple Macbook Pro/Air, iMac, Mac Mini, Laptops (White) 4.6 out of 5 stars 314 $14.99 $ 14. 99 $19.99 $19.99.
Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.
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Make sure that your wireless mouse, keyboard, or trackpad is turned on
The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.
The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.
When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure that your device has been set up to work with your Mac
Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.
Make sure that Bluetooth is turned on
Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.
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Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
Bluetooth menu icon | Bluetooth status |
---|---|
Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article. | |
Bluetooth is on and at least one wireless device is connected. | |
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries. | |
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On. | |
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again. |
Make sure that your devices are charged
Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.
Turn the device off and on
If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.
Your mouse or keyboard intermittently stops responding
- Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
- Check for wireless interference.
Your mouse doesn't scroll up or down or side to side
If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.
Your mouse or trackpad doesn't track as expected
Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:
- Choose Apple menu > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
- Try using a different surface to see if tracking improves.
- Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
- If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.
Learn more what to do if your trackpad isn't tracking correctly.
Your keyboard has one or more keys that don't respond
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
- Choose Apple menu > System Preferences, then click Keyboard.
- Click the Input Sources tab.
- Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
- Select the ”Show Input menu in menu bar” checkbox.
- Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
- From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
- Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.
If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.
USB port types and names
USB (Universal Serial Bus) is an industry standard for connecting computers and other devices. It's available with many types of ports, and each type has a unique shape. On Mac computers, USB is available with these ports, depending on your Mac model:
USB-A
Type USB-A ports are commonly called USB, USB 2, or USB 3 ports, depending on the USB specification they support. They aren't reversible, so a USB-A connector plugs into the port only when oriented correctly.
USB-C
Type USB-C ports are available as either standard USB-C ports or Thunderbolt 3 ports that also support USB-C connections. They both look the same, and the connector plugs into the port in either orientation.
Learn more about identifying the ports on your Mac, as well as the adapters and cables you can use to connect older devices to type USB-C ports.
USB specifications
USB specifications are important primarily when you want the most speed and power for your USB device, or your device needs more power or is using too much power. Every USB port supports a particular USB specification, which determines the port's maximum>USB specifications on MacData transferPowerUSB 3.1 Gen 2
Also known as USB 3.2 Gen 2
Up to 10 GbpsUp to 15W at 5VUSB 3.1 Gen 1
Also known as USB 3.2 Gen 1 or USB 3
Up to 5 GbpsUp to 900 mA at 5VUSB 2.0
Up to 480 MbpsUp to 500 mA at 5VUSB 1.1
Up to 12 MbpsUp to 500 mA at 5V
To learn which specification is supported by a type USB-A or type USB-C port on your Mac model:
- Choose Apple menu > About This Mac, click Support, then click Specifications.
- Check the System Information app for more details, including about USB devices connected to USB ports on your Mac. Select USB in the sidebar, then select a USB bus on the right.
Get the best performance from your USB devices
USB specifications all work with each other, but speed and power are limited by the cable or device that uses the earliest specification. For example, if you connect a USB 3 device to USB 2 port, your device is limited to USB 2 speeds, and it can't draw more power from the port than can be delivered over USB 2. In other words, to get the best performance, make sure that the USB port on your Mac and the USB cable to your device meet or exceed the USB specification of the device itself.
If your Mac doesn't recognize a USB device after you plug it into your Mac:
- Check all connections: Unplug the device from your Mac, then plug it back in, and make sure that all cables and adapters are securely connected at both ends. Test with another cable or adapter, if available.
- Plug the device directly into your Mac instead of a USB hub or other device, and if necessary test with a different USB port on your Mac or device.
- Some devices need their own software, such as drivers or firmware. Others work without additional software. Check with the maker of your device, and install all available Apple software updates as well.
- If your device came with an AC power adapter, use it. Some devices can be powered by the USB port on your Mac. Others need more power than your Mac can provide.
- Restart your Mac.
Learn more
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- USB 3 devices can create wireless interference that affects Wi-Fi and Bluetooth devices. Learn how to resolve Wi-Fi and Bluetooth issues caused by wireless interference.
- Mac notebook computers with USB-C or Thunderbolt 3 can charge over that port using a compatible USB-C power adapter and cable.