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Following an announcement earlier today, Apple is now selling SSD storage upgrade kits for the latest Mac Pro, with 1TB, 2TB, 4TB, and 8TB options available. Prices range between $600 and $2,800.
Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.
Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.
Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.
First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is 'MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports).' If you have that model, enter your computer's serial number below to see if it is eligible for this program.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.
Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.
- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.
Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.
Note: Any files that were already corrupted prior to service, cannot be restored.
Choose one of the options below to have your drive serviced.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.
This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.
If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.
The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.
You can remove and install many of the parts in your Mac Pro. If you receive a replacement part from Apple, follow the steps to send your original part back to Apple.
Memory
You can install up to 1.5TB of memory across the 12 memory slots in your Mac Pro. Learn about Mac Pro (2019) memory specifications and how to install and remove memory.
PCIe cards
Mac Pro has eight PCIe slots that you can use to install many types of PCIe cards. Learn about some of the PCIe cards you can install and how to install PCIe cards.
Apple I/O card
The Apple I/O card comes preinstalled in Slot 8 and has two Thunderbolt 3 ports, two USB-A ports, and a 3.5 mm headphone jack. Learn how to replace the Apple I/O card.
Power supply
Learn how to replace the power supply.
SSD
Mac Pro supports up to one or two solid-state drive (SSD) modules depending on the capacity. Learn how to install or replace SSD modules in your Mac Pro.
Feet and wheels
Your Mac Pro comes equipped with either feet or wheels. If you want to change from what your Mac Pro shipped with, you can order the Apple Mac Pro Feet Kit or the Apple Mac Pro Wheels Kit, then install the respective kit on your Mac Pro.
Send your part back to Apple
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If you order a replacement part from Apple, follow these steps to send back the original part:
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- Re-package your part in the packaging in which your original part came.
- Tape the box closed.
- Remove the pre-applied top label from the box (that’s your copy). Make sure the return shipping label remains on the box.
- Find the name of the courier on the return shipping label.
- Visit the courier’s website to schedule a pickup or find a drop-off location.
- Get a receipt from the courier.
- In a few days, check that Apple has received your defective part.
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Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.